What kind of services do you provide?
What do you charge for your design services?
What types of payment do you accept?
How does your design process work?
What is the client's involvement in the design process?
When will my project be completed?
How do I place an order for design services?
How will I receive my design(s) once the project is finished?
Who owns the copyright for design works completed?

What kind of services do you provide?
Design Joint provide a range of services, everything from design of logos, marketing materials, stationery, collateral, web sites and print management. See web design services and print design services

How do you charge for your design services?
As a professional design company, we shall work only for a fee, a royalty, salary or other agreed-upon form of compensation. Clients should be aware that reasonable handling and administration charges may be added, with the knowledge and understanding of the client, as a percentage to all reimbursable items, billable to a client, that pass through the designer’s account.

Once the Agreement for Design Services has been agreed and signed by both client and designer, works will begin as outlined and scheduled. The Client will be required to secure the "Design Service" purchase with a payment equal to 50% of invoice total. The remaining balance is required upon project delivery. This is standard practice among many service providers and is considered "a deposit". Existing clients with a positive credit rating and payment track record may avail of our 30 day credit period, subject to Terms and Conditions.

Fees
If we are charging for our services on a fixed-fee basis, the total amount will be specified in the body of the proposal.

Taxes
The client is responsible for any applicable sales tax / VAT.

Expenses and additional costs
Every project will involve at least a few expenses. They may be small like reimbursements for photocopies or taxi rides, or they may be large like the purchase of photography. The client will be informed exactly how project expenses will be handled and whether or not estimated amounts for those expenses have been included in our proposal.

Invoices
Project billings should be stated in the body of the proposal, and can be based on phases or milestones, or they can be weekly or monthly.

Payment terms
Full payment is due within a certain number of days, counting from the day that the invoice was issued. For example “Net 30” means that the client must get full payment to Design Joint within 30 days from issue date.

What types of payment do you accept?
We currently accept payment by company cheque, bank draft, PayPal or cash* (*only when paying in person at the Design Joint office).

How does your design process work?
We follow a simple and easy process to fulfill your design requirements. In every step of our design process, we welcome your participation to ensure that the finished products speak for your business and meet your requirements. From the concept to creation, Design Joint strives to achieve your satisfaction through the following stages:

STAGE 1: Consultation
Before Design Joint begins design development, we establish your specific company objectives and target audience through a series of consultations. Together, we generate ideas on how to best visually represent your business or service within a graphic context.

STAGE 2: Initial Concepts
Once your target market is realized, Design Joint begins developing your unique design, all of which will incorporate your personalized requirements. Choices concerning the essential graphic aesthetic including font, color and style are determined, based on a variety of different styles presented to you via your own personalized web presentation page.

STAGE 3: Revisions
Upon receipt of your initial design concepts, you will be required to review and approve same. If the presentation requires revisions we will proceed with alterations until you are completely satisfied.

STAGE 4: Final Design
Once a design solution is selected, it is time to finalize your project development and prepare your design for print and/or internet. Designs for Lithographic Printing are usually supplied as either vector source files (EPS and PDF) and raster source files (PSD, EPS, TIF and JPG). Web files are generally formatted and supplied as (GIF, JPG, HTML among others)

What is the client's involvement in the design process?
Clients are consultated with initially to determine the scope of the project. We then communicate progress with clients regularly during design development and require their reasonable return of emails and phone messages. Design Joint will provide updates as often as the client requests.

When will my project be completed?
Once you've secured your order, a project schedule and timetable is provided to you clearly outlining project details; depending on the complexity of the job the process can take anywhere from a few days, a week or two. Complex jobs such as web sites and large brochures, can generally take 30-45 days.

I need something designed yesterday! Can you help? Depending on our current work schedule, we may be able to accomodate a quick turnaround. If it pushes another job already in progress, we will charge rush fees of 50-100% of the cost in addition to the original price.

How do I place an order for design services?
You can call us at +353 41 980-3435, email us or call into our office for a service request and quotation for same. We respond to inquiries as soon as possible.

How will I receive my designs once project is completed?
Designs will be delivered in electronic formats, including EPS, JPEG, and any others requested. Your web site will go live only after it tests well in most browsers and the client has approved same. Print materials can be collected at our offices or be delivered to you.

Who owns the copyright for design works completed?
Transfer of rights is contingent upon receipt of full payment from the client for our services. Unless otherwise stated, Design Joint will transfer to the client "all rights of usage and copyright" for the approved design(s) once total payment has been received and cleared.

If you have an established brand where strict guidlines are required, we can work in relation to same without issue, matching your brand colours, fonts and layouts style guidlines with ease.